FME Troubleshooting Guides

Introduction

Please scan the following resources in order to assist with your particular problem. If the issue is not related to any of the links below, please see the General Troubleshooting article for detailed steps or the General Troubleshooting section for quick reference at the end of this article.
 

Specific Troubleshooting Guides

Floating License Troubleshooting
A guide to troubleshooting problems with FME floating licenses. This discusses common issues when configuring FlexLM and FME for floating licenses and problems starting the FlexLM license server. The article also discusses how to use LMTools to help diagnose possible problems or determine the status of the license service.

Fixed License Troubleshooting
A guide to troubleshooting problems with fixed (or node-locked) FME licenses.
 

FME and Esri ArcGIS Troubleshooting Guide
This guide contains common problems that can occur when working with FME and Esri ArcGIS.

FME Server Troubleshooting Guide
This guide can be used to troubleshoot common issues with FME Server.
 

Oracle Database Troubleshooting Guide

This guide contains many of the common issues that occur with FME when working with Oracle Databases.
 

SQL Server Database Troubleshooting Guide

This guide contains many of the common issues that occur with FME when working with SQL Server databases.

Troubleshooting Guides didn't help | General Troubleshooting?

Please see the following for additional support not covered by the topics above:

FME Community Knowledge Base
Search the Community Knowledge Base for information regarding your issue. There are many types of articles that may help troubleshoot including how-to guides, tutorials, and known issues.

FME Community Forum
The Community Forum is the question and answer site for FME users. Post a question for others in the FME community.

Update FME

Ensure that you are using the most recent build of FME by installing the latest build (if possible). You can install the latest build into a different folder if you wish to keep your older FME installation.
 

Request Technical Support
If you were not able to resolve the issue and need further technical support, please contact our support team.
Please provide the following information (as applicable), in order to help us to provide a timely response:

• FME Workspaces
• Log Files
• FMEReport.html (See here for a guide to generating a system information report)
• Source and Destination Datasets ( or a small sample of data)

Once the form has been submitted, we will contact you to quickly resolve your technical issues.