Full Guide: FME Flow Troubleshooting Guide
Are you encountering issues with FME Flow Tokens? Please read below for some common troubleshooting tips, frequently asked questions, and additional resources.
In 2023, FME Server underwent a name change and is now known as FME Flow. Since this article discusses features present in previous versions of FME, it will refer to both names interchangeably, using the appropriate product name based on the year the feature was introduced. For more information on the rebranding, see our website.
Initial Troubleshooting
- Can the user successfully log into the FME Flow Web UI with their username and password?
- This confirms that the user account is ok. If not, please see this article.
- Does the API token have the correct permissions? Is it enabled and not past the expiry date?
- To check this, click on the User Settings in the top right corner of the FME Flow Web UI and select Manage Tokens.
- Check the FME Flow token log for any error messages (Resources > Logs > Service > current > token.log)
Please review "Authorization in the FME Flow REST API | Token Management" for more information about Token Management.
Common Issues
“I have a published parameter with the name "token", and my workspace is failing when run on FME Flow”
When I try to run my workspace on FME Flow, the job submission fails. I have a published parameter named ‘token’. "Token" is a reserved parameter name, so when the job is run in FME Flow the engine is looking for an FME token value. Therefore, to resolve this issue, please change the name of your published parameter.
“I'm getting an error saying 'Authentication Failed: Account is disabled' when trying to run a workspace with my token.”
Check the token's permissions and make sure it has access to the service that you're trying to submit the job to (Job Submitter, Data Download, Data Streaming, etc).
Tokens and FME Flow Apps
“I have created an FME Flow App, but when I run it, it fails with a connection runtime error.”
If the workspace behind your FME Flow App contains a web or database connection that is not a published parameter, you will need to explicitly set the token permissions to give access to this connection. Please review this article for instructions on how to set these permissions.
Questions from FME Community Q&A
Other Resources
Documentation
Rest API
Getting Started with the FME Flow REST API
Are you still experiencing issues?
Please consider posting to the FME Community Q&A if you are still experiencing issues that are not addressed in this article. There are also different support channels available.
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