FME Crashes on Startup

Symptom

When starting an FME application, an error occurs and the software shuts down. You may see the following error messages:

The message may state that 'bcrypt.dll' cannot be found and you may also notice that other applications on the system fail to start.

Cause

This issue can be caused by a corrupted windows system file or a misconfiguration of the Windows display settings.

This issue can also be caused by a Window 7 system with an Intel graphics card. If you have this configuration please see: https://knowledge.safe.com/articles/19629/workbench-crashes.html

Resolution

Use the Window System File Checker (SFC.exe) tool to scan for errors. To do this:

1) Start a command prompt as an Administrator.

2) Enter sfc /scannow

3) Restart FME Desktop once the scan has completed to verify if the issue has been fixed.

You can read more about this tool here: https://support.microsoft.com/en-us/kb/929833

Note: For Windows 7 systems, try running the Aero debug tool. Instructions can found here:

http://windows.microsoft.com/en-CA/windows7/open-the-aero-troubleshooter.