Installer error code is 2738

Symptom

When running the intaller for FME Desktop the error "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738." is shown.

Cause

The VBScript engine was not registered correctly.

Resolution

Solution 1

It is not enough to reinstall the VBScript. First remove the keys in the registry. The VBScript engine can be quickly registered by following these steps:

1. Run Command Prompt as administrator:

• Start Menu -> All Programs -> Accessories
• Right click on Command Prompt and select Run as administrator

2. Run the following command:

 If you are using 32-bit version of Windows Type cd %windir%\system32 into the Command Prompt and hit Enter If you are using 64-bit version of Windows: Type cd %windir%\syswow64 into the Command Prompt and hit Enter 

3. Type regsvr32 vbscript.dll into the Command Prompt and hit Enter.

Solution 2

If the above solution does not work, try the following alternative steps:

If you are using 32-bit version of Windows:

1. Run Command Prompt as administrator:

• Start Menu -> All Programs -> Accessories
• Right click on Command Prompt and select Run as administrator

2. Type the following command in the prompt:

 reg delete "HKCU\SOFTWARE\Classes\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f, then hit Enter.

OR

 Remove the HKEY_CURRENT_USER using REGEDIT.

3. Next, you must also type the following command: c:\windows\system32\regsvr32 vbscript.dll, then hit Enter.


If you are using 64-bit version of Windows:

1. Run Command Prompt as administrator:

• Start Menu -> All Programs -> Accessories
• Right click on Command Prompt and select Run as administrator

2. Type the following command:

 reg delete "HKCU\SOFTWARE\Classes\Wow6432Node\CLSID\{B54F3741-5B07-11CF-A4B0-00AA004A55E8}" /f, then hit Enter. 

OR

 Remove the HKEY_CURRENT_USER using REGEDIT.

3. Next, you must also type the following command: c:\windows\syswow64\regsvr32 vbscript.dll, then hit Enter.

Also see http://blogs.msdn.com/b/heaths/archive/2007/05/31/windows-installer-errors-2738-and-2739-with-script-custom-actions.aspx

Problem and Solution first seen at http://groups.google.com/group/fmetalk/browse_thread/thread/b5594891c34d16ca